Sitekit privacy policy

Our Privacy Policy

Processing of personal information

Sitekit Ltd uses personal information for the following purposes:

1. When you apply for a product or a service (and throughout your relationship with us), we are required by law to collect and process certain personal data about you. Please note that if you do not agree to provide information requested, it may affect service provision as we may be unable to continue to operate your account and/or deliver our services or products to you.
2. To register you as a new customer.
3. To administer your account and deliver our services to you including:
   • Managing payments, fees and charges;
   • Keeping an accurate history of transactions and sending you relevant statements;
   • Communicating with you in relation to your account for instance notifying you of any changes to our charges or other contract terms;
   • Helping to resolve any problems or complaints you may have;
   • Administering any offers or promotions you have agreed to participate in;
   • Collect and recover monies where appropriate.
4. To manage our relationship with you including:
   • Keeping you informed about changes to your service e.g. notification of price changes, changes in the way we provide our services and any other legal or regulatory information.
   • Notifying you of changes to our terms and conditions;
   • Notifying you of changes to this document;
   • Asking you to leave a review or respond to a survey.
5. To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we provide to you.
6. To analyse and improve the running of our business, including contacting you for market research purposes.
7. To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
8. To make suggestions and recommendations to you about our services which may be of interest to you.
9. To ensure that each visitor to any of our websites can use and navigate the site effectively.

Data Controller

Sitekit Ltd (“Sitekit”) is the data controller for the information collected via our Web site and marketing activities. We have appointed an external Data Protection Officer (GRCI Law Limited). You can contact Sitekit’s Data Protection Officer by writing to us at:

Sitekit Applications
17-21 Ashford Road
Maidstone
England
ME14 5DA
T: 0800 047 8644
E: enquiry@sitekit.co.uk

What information is collected

When you use the Sitekit web site, we place cookies on your system to make the web site work more efficiently, to personalise your experience and to assist us with improving the web site.

When you sign up for the Sitekit newsletter, we collect your contact details (name and email address).

If you become a Sitekit client, we collect further information necessary for the performance of your contract with us.

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We may also use analytics cookies to facilitate any marketing campaigns we may engage in. Where we use cookies for any other purposes than ‘essential’ purposes, we will always ask for your specific informed consent.

Cookie policy

In compliance with EU legislation, the following table lists the use of cookies on this website:

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:

Chrome

Safari 

Microsoft Edge

Our legal basis for processing your information

We will only use your personal data where it is necessary to carry out our business activities and where we have one or more of the following lawful grounds for processing your personal data:

• Performance of a contract – the personal data we may need to deliver our services and fulfil our contractual commitments to you;
• Legal obligation – where we are required by law to process your personal data;
• Legitimate interest – where we are permitted to use your personal data where on balance the benefits of us doing so is not outweighed by any prejudice to you or your legal rights;
• Public interest – the processing is required in the public interest;
  • Consent – where your agreement is sought prior to utilising your personal data. For example, we process cookie data and contact information with your consent. You may decline the use of cookies at your first visit to the site, and may withdraw consent for marketing communications by following the “unsubscribe” link in marketing emails. Wherever consent is our lawful basis for processing your personal data you have the right to change your mind and/or withdraw your consent.

Data Sharing

Sitekit does not share your contact details with any other organisations for marketing purposes.

Your rights over how we process your personal data

Your privacy is important to Sitekit. You have several rights under data protection laws as shown below. The rights available to you are subject to some exceptions and depend on our reason for processing your information:

1. Your right of access – You have the right to ask us for copies of your personal information. There are some exemptions, which means you may not always receive all the information. In most cases, this will be free of charge, however in some limited circumstances, for example, repeated requests for further copies, we may apply a small administration fee;
2. Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.
3. Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
4. Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
5. Your right to object to processing – You have the right to object to processing if we process your information because the process forms part of our public tasks or is in our legitimate interests.
6. Your right to data portability – The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.

To request any of the above, please email enquiry@sitekit.co.uk or call 0800 047 8644

To opt out of tracking by Google Analytics, go to

If you are concerned about the way your information is handled, you also have the right to a lodge a complaint with the Information Commissioner’s Office, who are the supervisory authority for data protection matters in the UK. You can contact the ICO at www.ico.org.uk or by calling 0303 123 1113.

How long we keep your personal data

We retain your personal data for no longer than is necessary. The time periods for retaining data are determined by several factors including but not limited to the nature and type of record, the nature of the activity, the product or service, and any applicable legal or regulatory requirements. When we no longer require your data for the purpose/s for which we collected it and/or have no right/obligation to retain it further, your information will be securely deleted/destroyed in accordance with our data deletion and disposal policy. Information may be held in back-ups for a certain period following deletion.

How we keep your information secure

Your information is stored securely on servers based in the United Kingdom. No data is transferred or stored overseas.. We have appropriate information security measures in place to prevent personal information from being accidentally lost or being used or accessed in an unauthorised way.

We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password, which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Please note, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Compliance with regulations

Sitekit is subject to data protection law in the UK – the UK General Data Protection Regulation (GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR).

Changes to this Privacy Notice

Sitekit reserves the right to update this Privacy Notice from time to time.